AI+ Customer Service™

Enhance Customer Experiences: Employ AI-Powered Service Solutions
  • Customer-Centric AI: Redefine service workflows with AI-powered personalization
  • Practical Execution: Implement automation tools to optimize CX and satisfaction
  • Ethical AI Integration: Covers trust-building and responsible AI practices
  • Competitive Edge: Learn to enhance communication and service delivery at scale

Módulos

  • Course Overview:
    1. Course Introduction Preview
  • Module 1: Introduction to Artificial Intelligence (AI) in Customer Service :
    1. 1.1 Overview of AI
    2. 1.2 Relevance of AI in Customer Service
  • Module 2: Understanding AI Technologies :
    1. 2.1 Overview of Machine Learning
    2. 2.2 Natural Language Processing (NLP)
    3. 2.3 Deep Learning and Neural Networks
    4. 2.4 AI-Driven Analytics
  • Module 3: Data Collection and Analysis :
    1. 3.1 Gathering Customer Data
    2. 3.2 Data Quality and Integrity
    3. 3.3 Analyzing Data for Insights
    4. 3.4 Applying Insights to Enhance Customer Service
  • Module 4: Implementing AI Solutions :
    1. 4.1 AI Solutions for Customer Service
    2. 4.2 Integration into Customer Service Systems
    3. 4.3 Training and Change Management
    4. 4.4 Measuring the Impact of AI on Customer Service
  • Module 5: Optimizing Customer Experiences :
    1. 5.1 Using AI to Create Personalized Customer Interactions
    2. 5.2 Increasing Service Efficiency with AI
    3. 5.3 Case Studies: Successful AI Implementations in Customer Service
  • Module 6: Ethical Considerations and Trust :
    1. 6.1 Ethical AI Use in Customer Service
    2. 6.2 Building Trust through Transparency
    3. 6.3 Compliance with Data Privacy Regulations
  • Module 7: Future of AI in Customer Service :
    1. 7.1 Emerging Trends and Advancements in AI Technologies
    2. 7.2 Innovative Use Cases for AI in Customer Service
    3. 7.3 Preparing for AI Evolution in Customer Service
    4. 7.4 Ethical and Societal Considerations
  • Module 8: Creating an AI Strategy for Your Organization :
    1. 8.1 Developing Strategic Plan for AI Implementation and Evolution
    2. 8.2 Cultivating an AI-Driven Culture
    3. 8.3 Overcoming Challenges and Measuring Success
  • Optional Module: AI Agents for Customer Service:
    1. 1. What Are AI Agents
    2. 2. Types of AI Agents
    3. 3. Applications and Trends of AI Agents in Customer Service

Herramientas de IA

  • Zendesk
  • Freddy AI
  • Octane AI
  • Rul.ai
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